Refund policy

At La'Nisa, ALL SALES ARE FINAL – NO RETURNS & NO EXCHANGES.

Due to the complexities of processing returns to our Cairo warehouse, we do not accept returns or exchanges once your order has been delivered.

We encourage you to carefully review your order, product descriptions, and sizing information before completing your purchase.

If you receive an item with a manufacturing defect, damage, or if you have received the wrong item, please contact us at info@Lanisa.com.au within 48 hours of receiving your parcel. When contacting us, please include your order number, proof of purchase, a description of the issue, and clear photos of the item. Without proof of purchase, we will be unable to assess your request.

Once we have reviewed your claim, we will notify you of the outcome and, where appropriate, arrange a suitable resolution.

Please note that NO RETURNS OR EXCHANGES will be accepted for change of mind, incorrect sizing, or any other reason. Additionally, all discounted items are considered final sale.